Effective Date: 01/07/26

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At ElevaTe by Talia, we want you to love your purchase. If you're not completely satisfied, we're here to help.

We accept returns within [14] days of your order being delivered.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be returned in its original packaging, including the protective case and any accessories provided

• Show no signs of wear, damage or misuse

 

Please contact us before returning your item so we can provide return instructions.

For hygiene and quality reasons, we are unable to accept returns on:

• Items that have been worn

• Damaged items not caused by a manufacturing fault

• Items returned without their original packaging

• Gift cards (if applicable)

If your order arrives damaged or you believe your item is faulty, please contact us within [48 hours] of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

We'll assess the issue and arrange a replacement or refund where appropriate.

Once your return has been received and inspected, we'll notify you of the outcome.

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If approved, your refund will be processed back to your original payment method within [5–10] working days, depending on your payment provider.

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Original shipping charges are [not refundable unless the item is faulty].

Unless the item is faulty or incorrect, customers are responsible for the cost of returning their order.

We recommend using a tracked postal service, as we cannot accept responsibility for items lost in transit.

If you have any questions regarding returns or refunds, please contact us:

Email: [Insert Email Address]